Why Is Chat Important?

What is the purpose of chat?

Chat messages are generally short in order to enable other participants to respond quickly.

Thereby, a feeling similar to a spoken conversation is created, which distinguishes chatting from other text-based online communication forms such as Internet forums and email..

Why do customers prefer live chat?

The main benefit is that it allows your customers to get an instant response to the questions they need answering. So, it’s not surprising that 79% of customers say they prefer live chat purely because of the immediacy it offers compared to other channels. However, the speed of response is incredibly important.

How do live chats work?

So, how does live chat work? It’s as simple as copy-pasting a few lines of code onto your website, running a chat client, and setting up your accounts and rules. From there, the functions of the software are available for you to set to your needs. And, your online visitors can start to chat with you in real time.

What is disadvantage of chat?

Multitasking. You can complete other tasks while chatting over the Internet. … This can be an advantage if you are busy and don’t have much time for personal chatting. This can also be a disadvantage because you aren’t giving the other person or task your full attention.

What are the pros and cons of chatting?

The Pros and Cons of Live Customer ChatPro: Immediate Access for Customers. … Con: May Feel Impersonal to Some Users. … Pro: Efficient Use of Employee Time. … Con: May Not Work on Mobile Platforms. … Pro: Live Customer Chat is Affordable for Businesses. … Con: Time Zone Issues. … Pro: Improves Brand Image.